AI Call Center Playbook
Queue ops, monitoring, transfers, wrap-up — designed to improve conversion without screenshots.
Related modules
The problem
Missed calls are lost revenue. Even answered calls can drift without consistent routing, policies, and a feedback loop.
The workflow
Route inbound demand into a queue, assign a handler (AI, human, or hybrid), supervise in real time, and close every interaction with structured wrap-up.
- - Queue visibility
- - Handler-aware monitoring
- - Transfers + spoken handoff
- - Quality + reporting
FAQ
Can humans take over?
Yes. The system supports human handling and supervised hybrid flows where configured.
Get started
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