Omnichannel Conversations
Email, SMS, WhatsApp, chat, and voice — unified into one conversation history per lead.
What’s included
- Unified conversation timeline and searchable history per lead
- Channel-aware automation and reply handling (where configured)
- Multilingual experience (EN/ES/PT) with consistent brand voice
How it works
1
Capture
Messages arrive across channels and attach to leads.
2
Unify
One timeline per lead keeps full context and continuity.
3
Automate
Follow-ups and routing are configurable by intent, segment, and rules.
4
Report
Measure response speed, conversion, and pipeline impact.
Next step