AI Voice Call Center
Realtime voice + operational controls: monitoring, queues, transfers, recordings/transcripts (policy-controlled), and handler-aware live calls.
What’s included
- Supervisor monitoring modes: listen, whisper/coach, barge (policy-controlled)
- Inbound queue operations with live updates (SSE) and status transitions
- Warm/cold transfers with spoken handoff and retry logic
- Recordings and transcripts (policy-controlled) with QA/wrap-up workflows
- Live calls show who is handling the call (AI voice agent and/or human agent)
How it works
1
Route
Calls enter a queue and route by rules, capacity, and policy.
2
Handle
AI and humans can collaborate on the same call flow — with clear handoff.
3
Supervise
Policy-controlled monitoring (listen/coach/barge) with handler-aware live call selection.
4
Measure
Operational analytics and QA loops improve outcomes over time.
Next step