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Impresos Diversos: WhatsApp Automation for Printing in Mao, Valverde https://legiblemarketing.com/en/case-studies/impresos-diversos-whatsapp-automacao

Client

Impresos Diversos (Printing & Graphic Arts) Global

Platform modules

Voice + Call CenterOmnichannelCRM + LeadsWebsites + CMSAnalytics
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The Challenge

The print shop in Mao, Valverde needed to serve more clients via WhatsApp, send quotes faster, and reduce lost orders from slow responses.

Our AI-Powered Solution by Legible Marketing

We implemented WhatsApp flows with AI to receive orders, qualify needs (business cards, flyers, banners), and deliver personalized quotes. Catalog integration and after-hours responses.

Implementation timeline
An example of how rollout looks week by week.
  1. Week 1 — Setup
    Define goals, configure modules, permissions, and tracking.
  2. Week 2 — Launch
    Enable flows, queues, and automations; run QA.
  3. Week 3 — Optimize
    Iterate scripts, routing, and reporting based on data.
  4. Week 4 — Scale
    Increase volume, expand channels, and standardize operations.
What we did
  • - Module and permission setup
  • - Automations and routing
  • - Dashboards and reporting
  • - Result-driven iteration
What the client did
  • - Approvals (copy/policies)
  • - Goal and offer alignment
  • - Weekly review of results

Key Results & Impact

clientesRecorrentes
0.28
tempoRespostaMinutos
4
aumentoPedidosWhatsApp
0.45
How we measured
We measure KPIs against a prior baseline and attribute results by campaign, channel, and operations.
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Client Testimonial

"We used to lose orders at night and on weekends. Now WhatsApp responds 24/7 and our team closes deals the next day."

Inspired by this Success?

Let Legible Marketing help your business achieve similar results in Latin America, North America, or Europe. Our "No Results, No Pay" guarantee makes it a risk-free decision.

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