Fewer lost tickets

24h first-response SLA

What's included
  • Queue and board live in Inbox, not a second app
  • Spoken ticket key (LM-1842) on email and portal
  • Internal notes, attachments, and CSAT
  • $249/mo per rooftop, not per agent
How it works
1
Enable the add-on
Command Center → Billing → Support Desk.
2
Work it in Inbox
Desk mode filters desk=client on your tenant.
3
Customers reply
Full thread in the portal or by email.
See use cases

FAQ

Does this mix with tickets to Legible?
No. Help (support) still routes to us. Support Desk (support-desk) is only their customers.