Support Desk
The same desk we use to support you — turned on for your customers.
Fewer lost tickets
24h first-response SLA
What's included
- Queue and board live in Inbox, not a second app
- Spoken ticket key (LM-1842) on email and portal
- Internal notes, attachments, and CSAT
- $249/mo per rooftop, not per agent
How it works
1
Enable the add-on
Command Center → Billing → Support Desk.
2
Work it in Inbox
Desk mode filters desk=client on your tenant.
3
Customers reply
Full thread in the portal or by email.
FAQ
Does this mix with tickets to Legible?
No. Help (support) still routes to us. Support Desk (support-desk) is only their customers.
